Call Handler

Mental Health and Well-being Services Ltd. (MHWS) is dedicated to well-being and specifically the wellness of mind.

Given our rapid growth, we are seeking a Call Handler to join our team, playing a vital role as the first point of contact for patients requesting advice by telephone. They will answer calls, using the software system to prioritise, and record details of calls, advising patients appropriately in relation to processes, protocols and response times and action in the event of urgent requirements.

Led by Dr Wasi Mohamad (Consultant Psychiatrist) and Sabeen Mohamad (Psychotherapist), MHWS consists of a team of highly skilled caring practitioners with a range of qualifications, experience and expertise. Our range of skills enables us to provide a holistic approach to well-being both from our understanding and appreciation of needs and in the treatments we offer. We are regulated by the Care Quality Commission.

We are looking for outstanding people to join our diverse and skilled workforce. In return for your skills and commitment we offer the chance to work in a team focused on providing compassionate care for our patients. We are friendly, committed, hardworking and work with a smile.

We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.

Associated Documents

Job Description (pdf)

Application

Application is by covering letter (2 page max) highlighting relevant skills and experience plus CV. Please include two references. This can be done by using the 'Apply for this Role' option below.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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