Background

2020, due to the Covid 19 pandemic, saw a sizeable change in the way access to many facilities and services needed to operate. Most, if not all, health services were affected in some way or other.

In line with governmental guidance certain health services were encouraged to continue practicing by utilising technology that enabled consultations and appointments to be carried out at distance.

For our practice, the most appropriate technology is 'Video Conferencing' with some supplementary communication done via 'Voice Calling'.

Utilising 'Video Conferencing', whereby the participants in the conference can see and hear each other, allows us to interact with a client in a similar way as a traditional face-to-face appointment, which clinically is very valuable to us.

How Can I Use Video Conferencing?

Software

The NHSX, the government unit that drives the digital transformation of care, as well as the British Medical Association (BMA) support the use of the following systems for Video Conferencing.

Further information is linked regarding the NHSX and BMA respectively.

Please note: MHW will be monitoring this guidance and that supplied by the Medical Protection Society and implementing any changes where advised.

Considering the popularity and availability of the following software - as well as the fact that each currently provides a free version, then we are supporting Video Conferencing on a choice of:

• Microsoft Teams
• Skype
• WhatsApp
• Zoom

All of these systems encrypt the data, which improves its security.

Devices

You will need a device, with a camera and microphone such as a PC, laptop, tablet (iPad etc.) or smartphone. Not all software is available for all types of device - so we recommend that you have what you are intending to use installed and tested prior to your appointment.

How Will My Appointment Take Place?

Once you have booked your appointment with us via here, and a time and date organised. If you are using:

• Microsoft Teams
• Skype
• Zoom

We would appreciate that you are available online, with the software open and ready 5 mins prior to your appointment time.

If you are using WhatsApp then you will just need to await our call.

Need More Help?

Please contact us and we will do our best to help find a solution for you.